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Claims & Incident Support

Prompt notice, mitigation and evidence preservation are critical for cargo, accident, security, temperature and service incidents.

Reporter

Shipment & incident

Evidence

Customers and carriers must record every incident or claim using this form, including incidents first reported by phone or email. Submit the report even if your evidence is not ready. Keep the report reference.

Attach PDF, PNG or JPEG files, up to 2 MB total. For larger evidence, submit your report first, then reply to the receipt email from claims@vexologistics.com with the files. Keep the reference in the subject. Your email provider’s attachment limits apply; ask Claims for an approved transfer method if needed. Email replies are handled in the Claims mailbox and do not upload files to this website.

Submitting this form is notice only and is not an admission of liability or claim approval. Preserve cargo, packaging, photographs, seal records, temperature data, communications and other evidence. Do not dispose of or salvage cargo without coordination where a claim may be affected.