Control framework
Risk, Safety & Freight Security
Layered carrier, identity, shipment, information and document controls adjusted to the value and sensitivity of each accepted load.
Authority & insurance
Carrier authority and insurance information reviewed before tender.
Identity verification
Carrier, dispatcher, driver and contact information compared against trusted records.
No double brokering
Unauthorised rebrokering, subcontracting and load transfer are prohibited.
Pickup controls
Pickup numbers, driver/equipment and facility instructions are controlled.
Tracking & check calls
Milestones and exception notices are required through approved tools or contacts.
Cargo & seal integrity
Seal, securement, count and exception requirements are communicated by shipment.
High-value protocols
Enhanced route, parking, team, visibility and after-hours controls where approved.
Payment & cyber security
Banking, factoring and payment changes require independent verification.
Notify. Preserve. Coordinate.
Accidents, cargo loss, theft, fictitious pickup, seal discrepancies, temperature events and cybersecurity concerns require early escalation, evidence preservation, insurer coordination and structured claim administration.
Claims & incident support