Help centre
Frequently Asked Questions
Clear answers about VEXO’s broker role, service scope, quotes, cross-border coordination, payment, claims and technology.
No. VEXO Logistics is presented in the supplied corporate material as an FMCSA-registered property broker operating under MC-1730101. Transportation is arranged through independent authorised motor carriers.
No brokerage can guarantee continuing carrier availability or every transit outcome. Final capacity, schedule and service scope are subject to written confirmation and the circumstances of the shipment.
Origin, destination, pickup date, mode/equipment, commodity, weight, dimensions, pallets or pieces, cargo value, stops, appointments, accessorials, cross-border requirements and contact details.
VEXO coordinates transportation and border milestones. The importer, exporter and licensed customs broker remain responsible for entry, classification, valuation, duties and admissibility.
The supplied standard shipper terms state Net 30 unless otherwise agreed. Carrier terms state Net 30 after receipt of a complete and accurate invoice package unless the Rate Confirmation provides otherwise.
Carrier onboarding collects authority, insurance, ownership and identity, equipment, lanes, tracking, payment/factoring and compliance documents before approval.
Contact VEXO to confirm the tools available for your account. Online tracking and portals are not currently available; shipment updates can be requested from your coordinator.