1. Scope and separately accepted service schedules
1.1 These provisions supplement an expressly accepted service schedule; they do not create authority to provide a regulated service or represent that every mode is available. VEXO acts in the capacity identified in the transaction documents. Customs brokerage, ocean intermediary, air-forwarding, warehousing and other specialist functions shall be assigned to appropriately qualified parties unless VEXO holds the necessary authority and expressly accepts that role.
1.2 Before tender, the parties shall identify the performing provider, each transport or storage leg, the governing transport document, applicable cargo regime, insurance arrangements and any declared-value opportunity. A reference to an international service on a marketing page does not incorporate an unidentified tariff or replace required disclosures. Conflicting terms shall be resolved through the controlling agreement and mandatory law, not by selecting whichever limitation is most favourable after a loss.
2. LTL classification, reweigh and inspection
2.1 Customer shall supply accurate handling-unit count, dimensions, gross weight, commodity, packaging, density, stackability and freight classification where required. The quoted scope shall identify pickup and delivery access, appointments, liftgate, limited-access locations, inside service and other material requirements. Freight must be packaged for the actual handling environment, which can involve terminals and transfers.
2.2 A provider may inspect, reweigh or reclassify freight under its applicable accepted rules. Any resulting adjustment must be tied to the shipment and supported by the provider’s records or explanation. Customer may request the basis for a disputed adjustment; unsupported discrepancies should be investigated. An LTL quote does not by itself guarantee transit time, exclusive use, avoidance of transfers or replacement-value recovery.
3. Partials, consolidation and shared capacity
3.1 The parties shall specify whether freight may share a trailer, be transferred or consolidated with compatible shipments, and whether loading sequence or space allocation is material. Customer must disclose non-stackable freight, unusual length, contamination sensitivity and segregation needs. Carrier shall not load incompatible goods contrary to accepted instructions or law.
3.2 Pricing based on linear feet, pallet positions or shared capacity assumes the stated footprint and handling characteristics. Changes may require revised pricing or equipment. A partial shipment is not automatically a dedicated truckload, and a dedicated-service obligation must be expressly confirmed. Custody records should identify any approved transfer location and provider.
4. Intermodal and rail movements
4.1 Customer shall disclose cargo susceptibility to vibration, longitudinal forces and extended dwell, and provide packaging and securement appropriate to the accepted mode. The service schedule shall identify the rail or intermodal provider, ramps, drayage legs, cut-offs, container requirements and relevant provider rules made available before acceptance.
4.2 Estimated rail milestones are not guarantees unless expressly agreed. Customer shall provide accurate instructions and timely release or pickup information to reduce storage and equipment-use exposure. The parties shall investigate a loss using custody and interchange records. Road-carrier liability rules shall not automatically be applied to a rail or multimodal loss without examining the governing documents and law.
5. Drayage, terminals and free time
5.1 Customer shall supply container, booking, bill-of-lading and terminal references; release status; last-free-day information available to it; delivery appointments; and the party responsible for clearance and terminal payments. The accepted scope shall allocate responsibility for monitoring free time and communicating changes. A statement that free time will be monitored is not an unlimited guarantee that every charge can be prevented.
5.2 Chassis availability, terminal congestion, customs holds, carrier appointments and empty-return restrictions can affect execution. A party learning of a material restriction shall notify the other promptly. Demurrage, detention, storage, chassis and related charges must be assessed under the governing contract and applicable regulatory requirements; this website does not validate an otherwise unlawful invoice or eliminate a right to contest it.
6. Ocean and air coordination
6.1 No ocean bill, air waybill, customs entry or forwarding undertaking shall be issued in VEXO’s name in a regulated capacity without appropriate authority and express acceptance. The service schedule must identify the contracting licensed provider, departure and arrival locations, routing, cargo-ready date, cut-offs, security screening, documentation and inland responsibilities.
6.2 Customer shall provide complete commodity information, packaging details, actual dimensions and weight, batteries or dangerous-goods status, trade-control information and any required declarations. Vessel and flight estimates can change. Liability and time limits may be determined by mandatory international or domestic regimes and the governing transport document. A higher cargo value must be separately declared and accepted where available; an invoice value alone does not purchase insurance.
7. Customs, sanctions and trade documentation
7.1 The importer, exporter and appointed customs broker remain responsible for their legally assigned functions. Customer shall provide accurate descriptions, values, origin, classification information and authorisations appropriate to the transaction, and shall appoint a licensed broker where required. VEXO’s transmission or coordination of documents does not amount to customs advice or an assumption of importer-of-record obligations.
7.2 No party shall ask another to misstate commodity, origin, value, ownership or consignee identity, evade sanctions or bypass a required inspection. The parties may pause performance to investigate a credible compliance concern and shall cooperate in lawful document requests. Duties, taxes, examinations and corrective expenses shall be allocated under the accepted schedule and law, including responsibility for an independently established error.
8. Canada, Mexico and territorial transitions
8.1 Before a cross-border movement, the parties shall identify each carrier and transfer point, the authority needed for each leg, applicable insurance territory and the customs handoff. A through movement must not be assumed where the transaction comprises separate contracts. Any required broker, importer, exporter, carrier-code or advance-filing information shall be provided in time for the accepted routing.
8.2 Canadian liability limits and claim rules may depend on the province, mode, shipment and applicable statutory conditions; a single website figure is not a universal rule. Mexico movements likewise require review of local operating and carriage requirements. The service schedule shall identify the relevant territorial regime and any lawful declared-value election before tender. Nothing here waives a protection that applicable law makes non-waivable.
9. Warehousing, cross-dock and transloading
9.1 The written schedule shall identify the facility operator and address, commodity restrictions, receiving condition, inventory units, storage environment, security requirements, authorised release contacts and handling scope. VEXO does not become the warehouse operator merely by locating or coordinating a third-party facility. Warehouse receipts and limitations must be disclosed and accepted as required by law.
9.2 Receiving and release records shall distinguish quantities, apparent condition and discrepancies. Inventory-counting, lot control, pick-and-pack, disposal, testing and insurance are included only when agreed. Customer shall disclose hazardous, perishable or temperature-sensitive goods before arrival. Storage, liens and disposal remedies require a valid contractual and legal basis; they are not created by a generic website reference.
10. Heavy haul, oversized and project cargo
10.1 Customer shall provide verified piece weights, dimensions, lifting and tie-down points, centre of gravity where material, drawings where necessary, and loading-site access. The performing provider shall confirm equipment suitability, permitted routes, escorts, road and bridge restrictions, clearance and scheduling requirements within its accepted scope. No price assumption substitutes for a required permit or safe loading plan.
10.2 Crane, rigging, engineering, surveying and site preparation responsibilities shall be expressly allocated to qualified parties. Changes in dimensions, loading readiness or route feasibility may require rescheduling and documented additional cost. A driver or site representative must be able to stop work for a credible safety concern. VEXO’s coordination does not convert it into the engineer, rigger or equipment operator.
11. Drop trailer, power-only and equipment custody
11.1 The equipment schedule shall identify ownership, interchange conditions, authorised locations, inspection responsibilities, permitted use, return condition and who bears maintenance, damage and insurance obligations. Record the condition, seal, trailer number and custody time at each handoff. A dropped trailer is not permission to relocate, sublease or use it for unrelated freight.
11.2 Customer and Carrier shall provide safe site access and report defects or damage promptly. Dwell, detention and pool-replenishment obligations must have an accepted basis. A party shall not operate unroadworthy equipment merely because it was supplied by another party. Liability for damage must be assessed under the agreement, custody evidence and applicable law.
12. Temperature control, food and sanitary requirements
12.1 The shipper shall provide written requirements for the commodity, sanitary condition, prior-load restrictions, cleaning, pre-cooling, set point and units, operating mode, loading pattern and acceptable excursions. The performing parties shall confirm their assigned responsibilities before loading. Allocation of responsibilities shall follow applicable sanitary-transportation requirements and any permitted written agreements.
12.2 Record material temperatures, unit settings, seal data and known exceptions as required by the accepted instructions. A temperature concern shall trigger prompt notification, segregation where appropriate and review by a qualified person. No party shall declare food safe solely because the refrigeration display shows a set point. Release, salvage or destruction shall follow qualified assessment and law, preserving evidence and avoiding unnecessary loss.
13. Dangerous goods and prohibited commodities
13.1 Customer shall disclose dangerous goods before quoting and provide the classification, shipping description, packaging, quantity, emergency-response information and documentation required for the actual mode and jurisdiction. The performing provider shall confirm that its personnel, equipment, permits and procedures are suitable before acceptance. Undeclared hazardous content, including regulated batteries, can lead to rejection and emergency protective action.
13.2 Responsibility for classification, marks, labels, placards, training and emergency response remains with the parties on whom law places those duties, subject to lawful contractual allocation. A generic acceptance checkbox does not establish specialised capability. Household goods, personal effects, controlled substances, waste and other restricted commodities require separate confirmation and may be declined.
14. High-value, theft-sensitive and expedited shipments
14.1 Customer shall disclose unusual cargo value or theft sensitivity before acceptance, together with any required insurance or declared-value request. The security plan may specify verified pickup credentials, secure parking, unattended-trailer restrictions, approved route, communication frequency and escalation contacts. The parties must agree which controls are mandatory and feasible.
14.2 Expedited or team service remains subject to safe operation, legal hours, route conditions and actual capacity. A requested delivery date is not a guarantee or agreement to pay unlimited consequential loss. Any service guarantee and remedy must be separately documented. A tracking interruption or delay shall be investigated promptly without treating unavailable data as evidence of delivery or loss.